Another data point in the personal knowledge management space

Synchronicity.

This morning while taking a walk, I had the bright idea of writing a piece on "Household Knowledge Management", starting off with the pieces of paper that we stick to the fridge to argue that KM is far from an esoteric topic and boils down to very practical, everyday concerns.

Well, Stephen has beat me to it by a few hours. Digital Dashboards, Dirty Dishes, Messy Desk, Workspaces and Web Logs is a splendid essay on how we interface with the world's knowledge. Breadth, depth, and lots to relate to; Stephen again shows he's an astute (self-)observer. Which we all should strive to become.

2:36:03 PM       - See Also:  digital-dashboard knowledge-management weblogs cases

Yet another example of organizations refusing to take advantage of knowledge sitting around available for them just for the effort to reach down and pick it up.

How To Ignore Loyal Customers [Line56: B2B News]

While we are spending endless hours and resources trolling the often unwilling and uninformed public for "the next big idea" relevant to our business, something very interesting is happening. Our own customers are contacting us through our Interaction Centers (via Web, phone, VoIP, email, etc.). And these customers are more eager than ever to offer us as much feedback as we want. All that our agents need to do is listen. We must capture it, analyze it and use it for business intelligence. But almost none of us do. We continue to view our Interaction Centers as a must-have expense designed to handle customer

2:17:39 PM       - See Also:  electronic-commerce knowledge-management